Effective Date: 22-05-2025
At Dytadex.com, we strive to provide transparency and fairness in all transactions. This Cancellation and Refund Policy explains how cancellations and refunds are handled for paid services and premium listings on our platform.
1. Paid Listings and Services
We offer various paid services including:
- Featured or promoted ad placements
- Subscription packages
- Premium listing enhancements
All purchases made on Dytadex.com are considered final unless stated otherwise in this policy.
2. Cancellation Policy
a. User-Initiated Cancellations
- You may cancel a paid listing or subscription before it is published or activated to be eligible for a refund.
- Once a listing is published or a service is delivered, cancellations are not permitted.
b. Subscription Cancellations
- Subscriptions can be canceled at any time, but no partial refunds will be issued for unused time.
- Canceling a subscription will prevent future billing, but your current plan will remain active until the end of the billing cycle.
3. Refund Policy
a. Eligible Refunds
Refunds may be issued under the following conditions:
- The paid service was not delivered due to technical issues on our end
- Duplicate payments were made in error
- Your listing or promotion was rejected and not published
To request a refund, contact us within 7 days of the transaction date.
b. Non-Refundable Cases
We do not issue refunds for:
- Change of mind after a listing is posted
- Listings that were removed due to violation of our Terms and Conditions
- Partial use of subscription services
- User error or incomplete ad submissions
4. How to Request a Refund
To request a cancellation or refund, please email:
Email: [email protected]
Include the following:
- Your full name
- Registered email address
- Transaction ID or payment receipt
- Reason for the request
Our team will review your request and respond within 5-7 business days.
5. Refund Method
Approved refunds will be:
- Credited to the original payment method used
- Processed within 7-14 business days, depending on your bank or payment provider
We are not responsible for delays caused by third-party financial institutions.
6. Disputes and Chargebacks
If you initiate a chargeback without contacting us first, your account may be suspended pending resolution. We encourage you to reach out so we can resolve the issue amicably.
7. Policy Updates
We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be posted on this page and become effective immediately.
Contact Us
For questions or assistance, contact:
Email: [email protected]
Phone: +919878885441
Address: Rishi Apartments, Sector 70, Mohali, Punjab, India