Effective Date: 22-05-2025
Dytadex.com is an online classifieds platform that connects buyers and sellers for a variety of goods and services. We do not directly handle, store, or ship items listed on our website. However, this Shipping and Delivery Policy outlines expectations and guidelines regarding shipping and delivery when sellers choose to offer it.
1. Platform Role
Dytadex.com:
- Is not a seller, retailer, or logistics provider
- Does not arrange or guarantee the delivery of items posted by users
- Does not accept liability for delivery disputes or lost/stolen items
All shipping and delivery arrangements are solely the responsibility of the individual seller and buyer.
2. Seller Responsibilities
Sellers offering delivery must:
- Clearly state shipping availability, cost, method, and estimated timeframes in the ad
- Use reputable delivery services with tracking (when applicable)
- Provide accurate dispatch updates and tracking information to buyers
- Ensure safe and appropriate packaging of items
- Comply with all local shipping regulations and restrictions
Failure to deliver an item after accepting payment may result in account suspension or legal action.
3. Buyer Responsibilities
Buyers should:
- Review shipping terms before completing a purchase
- Communicate directly with the seller to confirm delivery details
- Inspect packages upon delivery and report issues promptly
- Avoid sending payments outside of Dytadex.com’s secure channels (if applicable)
4. Shipping Disputes
In the event of non-delivery or disputes:
- Buyers should first attempt to resolve the issue with the seller directly
- If unresolved, and if the transaction occurred through a Dytadex-affiliated payment gateway, the buyer may contact [email protected] for assistance
Please note: Resolution support is only available for transactions completed through Dytadex-verified channels.